Account / Customer Portal FAQs
Click on “Log in,” which is located in the upper right-hand corner of our website. Then click on “Forgot password.” You can also click here. You will be prompted to change your password.
Please make sure to enter the email address you used to apply with us.
When you change your password, the new password must meet the criteria listed.
If you need to reset your password, visit the Reset Your Password page and follow the on-screen instructions using the same email address you used when creating your account.
If you are locked out at the Multi-Factor Authentication (MFA) step after three failed security code attempts, please wait eight hours to re-attempt login. If you are locked out at the Multi-Factor Authentication (MFA) step after three failed SSN attempts, please submit SSN and ID documentation to docs@opploans.com to ensure our information on file is correct.
If you're still unable to log in, please call us at (800) 990-9130 for more assistance.
To update your application or account information, like name, email, or banking and payment information, please Contact Us and our Advocates will assist you.
No worries! We’ll help you set a new password for your security. Here’s how:
- Click on the “My Account” button in the upper right-hand corner of our site
- Click on the “Forgot password?” link
- Enter your email and your login information
- Check your email for instructions on how to set a new password
To upload documents, Sign In to the OppLoans customer portal and click on the "Upload Documents" icon on your screen (it will be an arrow pointing upwards).
From there, you will see "Choose Files," which will allow you to upload the document of your choice.
You are also able to email your documents to docs@opploans.com.
To view your payment history and payment schedule, Sign In to your account. For more information about payments and your options, please Contact Us and our Advocates will assist you.