Account / Customer Portal FAQs

Can't find what you're looking for? Contact us

Click on “Log in,” which is located in the upper right-hand corner of our website. Then click on “Forgot password.” You can also click here. You will be prompted to change your password.
Please make sure to enter the email address you used to apply with us.
When you change your password, the new password must ...
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If you need to reset your password, visit the Reset Your Password page and follow the on-screen instructions using the same email address you used when creating your account.
If you are locked out at the Multi-Factor Authentication (MFA) step after three failed security code attempts, please wait eight hours to re-attempt login. If you ...
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To update your application or account information, like name, email, or banking and payment information, please Contact Us and our Advocates will assist you.

No worries! We’ll help you set a new password for your security. Here’s how:

Click on the “My Account” button in the upper right-hand corner of our site
Click on the “Forgot password?” link
Enter your email and your login information
Check your email for instructions on how to set a new password

To upload documents, Sign In to the OppLoans customer portal and click on the "Upload Documents" icon on your screen (it will be an arrow pointing upwards).
From there, you will see "Choose Files," which will allow you to upload the document of your choice.
You are also able to email your documents to

To view your payment history and payment schedule, Sign In to your account. For more information about payments and your options, please Contact Us and our Advocates will assist you.

Simply go to our Home page and click the “My Account” button in the upper right-hand corner. Once you log in to your account, you will be able to view your loan agreement and check your balance.

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California Disclosures and Privacy Policy | California Consumers can opt-out of the sale of personal information by clicking Do Not Sell My Personal Information.

Applications submitted on OppLoans' website will be originated by one of our lending partners. All loans originated by our lending partners will be serviced by OppLoans.


To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents.

If you have questions or concerns, please contact the Opportunity Financial Customer Support Team by phone at (800) 990-9130, Monday – Friday, 7 a.m. – 11:30 p.m. and Saturday and Sunday between 9 a.m. – 5:00 p.m. Central Time, or by sending an email to

California Residents, view the California Disclosures and Privacy Policy for info on what we collect about you.