I cannot log into my account. What should I do?
If you need to reset your password, visit the Reset Your Password page and follow the on-screen instructions using the same email address you used when creating your account.
If you are locked out at the Multi-Factor Authentication (MFA) step after three failed security code attempts, please wait eight hours to re-attempt login. If you are locked out at the Multi-Factor Authentication (MFA) step after three failed SSN attempts, please submit SSN and ID documentation to firstname.lastname@example.org to ensure our information on file is correct.
If you're still unable to log in, please call us at (800) 990-9130 for more assistance.