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Frequently Asked Questions

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What do I do if there is an error on my credit report regarding my loan?

For loans made by FinWise Bank, please contact our Resolutions Department via e-mail at resolutions@opploans.com or by regular mail at:

FinWise c/o OppLoans
ATTN: Resolutions Department
130 East Randolph Street, Suite 3400
Chicago, IL 60601

For loans made by First Electronic Bank, please contact our Resolutions Department via e-mail at resolutions@opploans.com or by regular mail at:

First Electronic Bank c/o OppLoans
ATTN: Resolutions Department
130 East Randolph Street, Suite 3400
Chicago, IL 60601

For loans made by Capital Community Bank (CC Bank), please contact our Resolutions Department via e-mail at resolutions@opploans.com or by regular mail at:

CC Bank c/o OppLoans
ATTN: Resolutions Department
130 East Randolph Street, Suite 3400
Chicago, IL 60601

For all other products obtained through the OppLoans website, please contact our Resolutions Department via e-mail at resolutions@opploans.com or by regular mail at:

OppLoans
ATTN: Resolutions Department
130 East Randolph Street, Suite 3400
Chicago, IL 60601

Please include documents to support your position that there has been an error. We will fully investigate the issue and correct any information that we find to be inaccurate.

For further assistance, please consult the Federal Trade Commission’s Disputing Errors on Credit Reports guide.

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California Disclosures and Privacy Policy | California Consumers can opt-out of the sale of personal information by clicking Do Not Sell My Personal Information.

Applications submitted on this website may be originated by one of several lenders, including: Opportunity Financial LLC, a licensed lender in certain states; or one of our lending partners . All loans originated by our lending partners will be serviced by OppLoans.

NV Residents: The use of high-interest loans services should be used for short-term financial needs only and not as a long-term financial solution. Customers with credit difficulties should seek credit counseling before entering into any loan transaction.

USA PATRIOT ACT NOTICE: IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

If you have questions or concerns, please contact the Opportunity Financial Customer Support Team by phone at 855-408-5000, Monday – Friday, 7 a.m. – 11:30 p.m. and Saturday and Sunday between 9 a.m. – 5:00 p.m. Central Time, or by sending an email to info@opploans.com.

California Residents, view the California Disclosures and Privacy Policy for info on what we collect about you.